Every OTTv IPTV subscription is covered by a 7-day money-back guarantee. No questions, no usage caps, no “handling fee”. Email Help@ottv.org inside the window and we refund the full amount to your original payment method — usually the same business day.
Last updated: 2 May 2026
7 days
Refund window
100%
Of price returned
$0
Processing fee
Same day
Cards & PayPal
How to claim
No forms, no support tickets, no “first level” gatekeepers.
Send from the address used at checkout. Subject line: “7-day refund”. Include your order ID if you have it.
A real human replies, confirms the order and issues the refund to your original payment method — usually within hours, always within the same business day for cards and PayPal.
Card statements show the refund within 3–10 business days depending on your bank. PayPal is usually instant. Crypto is sent to a wallet address you provide within 24 hours.
Every paid OTTv IPTV plan — 1 month, 3 months, 6 months and 12 months — is covered by a 7-day money-back guarantee. The guarantee applies to first-time and returning subscribers, on any device, in any of the 50+ countries we sell to.
Eligibility runs for 7 calendar days from the moment your subscription is activated, which is the moment OTTv emails the M3U link to the address used at checkout.
The full price you paid for the subscription term, refunded to the original payment method. There are no restocking fees, processing fees or partial-use deductions. A 12-month plan refunded on day 6 is refunded at 100%, identical to a 1-month plan refunded on day 6.
Add-ons purchased at checkout (additional concurrent connections, premium adult catalogue, etc.) are refunded together with the base subscription — they are not separable.
Pick whichever channel is convenient — both go to the same human team and both honour the 7-day clock from your activation timestamp, not from the moment we receive your message.
Email: send a message to Help@ottv.org from the address on your order with the subject line “7-day refund”. Include your order ID if you have it (it is in your activation email).
WhatsApp: message +44 7848 197761. Tell us the email used at checkout. Average response under 4 minutes during waking hours.
Visa, Mastercard, American Express and PayPal — refunds are typically issued the same business day. The funds appear on your statement within 3–10 business days depending on your card issuer; PayPal refunds are usually visible the same day.
Cryptocurrency (BTC, ETH, USDT, USDC) — refunds are issued within 24 hours to a wallet address you provide. We refund in the same coin you paid with; market price movement between purchase and refund is not adjusted.
Requests received after the 7-day window has expired.
Subscriptions that have been used in breach of acceptable use — for example, the M3U link was resold, redistributed, used in a commercial venue without a separate licence, or shared with users outside the household it was purchased for.
Chargebacks initiated against OTTv before any contact with support: please reach out to Help@ottv.org first. We refund instantly. Chargebacks add 30+ days and processor fees and may result in suspension of any future subscription.
OTTv does not auto-renew. There is no recurring charge to cancel — your subscription simply expires at the end of the term you paid for. If you want to continue, you purchase a new term manually. This means you never need to “cancel” to avoid a charge.
The 7-day money-back guarantee sits on top of any statutory rights you have under your local consumer-protection law and does not reduce them. Subscribers in the UK / EU may have additional rights under the Consumer Contracts Regulations / EU Consumer Rights Directive in respect of digital content; subscribers in California have rights under the CCPA. Email Help@ottv.org and we will work within the more generous of the two windows.
OTTv may update this Refund Policy from time to time. The version that applies to your subscription is the version published on ottv.org/refund-policy at the moment your order was placed. Material changes will be highlighted with a new “Last updated” date.
Refund FAQ
Email Help@ottv.org from the address on your order with the words “7-day refund” in the subject line, or message support on WhatsApp. Refunds inside the 7-day window are full and processed to the original payment method, usually the same day for cards and PayPal.
Seven (7) days from the moment your IPTV subscription is activated. The window applies to every paid plan — 1 month, 3 months, 6 months and 12 months — at the same length.
No. The 7-day money-back guarantee is no-questions-asked. We may ask one or two diagnostic questions in case the issue is fixable on the spot, but a refund is never conditional on your answer.
Visa, Mastercard, AMEX and PayPal refunds are issued the same business day in most cases. Crypto refunds are issued within 24 hours to a wallet address you provide. Allow 3–10 business days for the refund to appear on your card statement depending on your bank.
After 7 days the subscription is non-refundable. If you simply don’t want to continue, just don’t renew — there is no auto-renewal so the subscription expires at the end of its term with no further charges.
Try the full 24,000-channel IPTV library on every device you own. If it isn’t the best IPTV service you’ve used, you get every cent back.
