WhatsApp support
Fastest channel. Send a message with your device and the issue or question. We usually reply within a few hours.
Contact OTTV
Real people. Fast replies. No phone tree.
Whether you need setup help on a Firestick, want to ask about IPTV Smarters Pro, or you're thinking about a 12-month plan, we're here. Pick the channel that suits you.
Better for billing, refunds, or anything that needs a record. We usually reply within a few hours.
Support hours
Live support is staffed 09:00 to 23:00 UTC every day. Out of hours, you still get a reply, usually within a few hours.
- Mon–Sun · 09:00–23:00 UTC live
- Overnight · async, within a few hours
Before you message
You might find your answer faster here.
- Buffering? Try the Buffering Fix Generator first.
- Setting up on a specific device? Check the setup docs for Firestick, Smart TV and Android.
- Comparing plans? See the pricing page or start the 24-hour free trial.