OTOTTV Support Center
All OTTV support runs through WhatsApp. Message us and our team replies in the same chat.
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Chat with us on WhatsApp
Orders, login details, setup or anything else. Tell us your device and what happens.
Open WhatsAppWrite your message here
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Go to the formBrowse setup guides
Step-by-step setup for each device we support, plus fixes for buffering.
Include This in Your Message
These details help us solve the problem in fewer messages.
- The plan you ordered, and roughly when
- Your device (Fire TV Stick, Android box, smart TV, iPhone)
- The player app you use (IPTV Smarters Pro, TiviMate, GSE Smart IPTV)
- What happens, in one or two lines
- A screenshot of the error, if you have one
Send us a message
Submitting opens WhatsApp with your message ready to send.
Common Support Questions
The questions we hear most, with the fix for each.
I ordered. When do I get my login details?
Our team sends them in the same WhatsApp chat where you placed the order. A person handles each order, so allow a short wait. If you have not heard back, reply in that chat.
My app says "expired" or asks me to pay. Is my subscription over?
Not necessarily. The player app is made by another company, and some, such as Smart IPTV, SET IPTV or NET IPTV on smart TVs, can ask for their own activation fee after a trial period. That message is about the app, not your OTTV plan, which runs for the full length you paid for. Message us and we can suggest another app from our setup guides.
Why does my login say invalid?
Usually it is a typing mistake or an extra space. Copy the username, password and server URL exactly as we sent them, then sign in again. See how to sign in on a Fire TV Stick.
What should I do if channels buffer or freeze?
Restart your devices, try a wired Ethernet connection, and clear the player app's cache. The buffering guide walks through each step. Open the buffering troubleshooting guide.