Contact OTTv
Talk to a real human in under 4 minutes.
OTTv support is human, fast and 24/7. WhatsApp +44 7848 197761 for the fastest reply, or email Help@ottv.org for refunds, receipts and longer questions. No bots, no outsourced ticket queue.
WhatsApp (fastest)
FASTEST+44 7848 197761
Avg reply under 4 minutes during waking hours · 24/7 cover overnight
Open WhatsApp chatHelp@ottv.org
Best for refund requests, billing receipts and longer questions · response within 12 hours
Send an emailPick the right route
What’s the fastest way to get my issue solved?
Pick the row that matches your reason for getting in touch — we answer faster when the route is right.
I want a refund inside the 7-day window
Email Help@ottv.org from the address on your subscription with the words “7-day refund” in the subject line. We refund to the original payment method, usually the same day.
A specific channel isn’t working
Message WhatsApp with the channel name and country. We’ll route you to a backup feed within minutes — no support ticket queue.
I lost my M3U link or activation email
Email Help@ottv.org with the address you used at checkout. We’ll re-send the activation email and re-issue the M3U link if needed.
Pre-purchase question (channels, devices, country)
WhatsApp is fastest. Tell us your country, device and the channels that matter to you and we’ll confirm before you pay.
Press, partnership or rights-holder enquiry
Email Help@ottv.org with “Press” or “Rights notice” in the subject line. We respond to verified rights notices within 24 hours.
Or write to us here
Send a quick message.
Goes straight to Help@ottv.org. For anything time-sensitive, WhatsApp is faster.
Question that probably has a fast answer?
29 of the most common IPTV and OTTv questions — from what is IPTV to which devices are supported — are answered on the FAQ page.