OTTv Privacy Policy

This Privacy Policy explains how OTTv (operated at ottv.org) collects, uses, shares and protects personal data of subscribers, prospective subscribers and visitors. It applies to the website, the checkout, the customer support channels (email, WhatsApp) and the IPTV subscription service.

It does not apply to third-party websites you reach by clicking outbound links — those are governed by their own privacy policies.

OTTv is the data controller for personal data collected through ottv.org and the OTTv IPTV service. You can reach the data controller at Help@ottv.org for any privacy-related question, request or complaint.

We collect only the categories of data shown in the table above. We do not collect special-category data (race, religion, biometrics, health). We do not collect data from children — OTTv is sold to adults only.

We do not run third-party advertising pixels (no Meta Pixel, no TikTok Pixel, no LinkedIn Insight). The site uses lightweight first-party analytics to count page visits and identify broken pages — IPs are truncated and no cross-site tracking is performed.

Performance of contract — to provide the IPTV subscription you bought, send the M3U link and EPG, and honour the 7-day money-back guarantee.

Legitimate interest — to secure our service against abuse and fraud, to keep technical logs short, and to improve support quality.

Consent — for the newsletter and for any optional cookies; revocable at any time with no effect on the subscription itself.

Legal obligation — to keep transactional records that tax and accounting law requires us to retain.

We share the minimum data required, with vetted third parties acting as data processors on our instructions. Categories of recipients include: PCI-DSS-compliant payment processors, the email service that delivers the M3U link and receipts, the WhatsApp Business platform that handles support, and infrastructure providers (hosting, DNS, CDN).

We do not share subscriber data with advertisers, data brokers, or upstream IPTV providers. Where a vendor is located outside the UK / EEA, we rely on Standard Contractual Clauses or equivalent safeguards.

OTTv uses a small number of strictly-necessary cookies to keep the checkout secure and your session active. Optional first-party analytics cookies (anonymous) help us spot broken pages — you can decline these in the cookie banner without losing access to anything on the site.

We do not use third-party advertising cookies and we do not allow advertisers to drop pixels on ottv.org.

Retention periods are listed in the table above. As a general principle, OTTv keeps personal data only as long as it is needed for the purpose it was collected for, plus any minimum period required by law (typically 6–7 years for tax records on completed transactions).

All traffic to ottv.org is served over TLS. Card data flows directly to PCI-DSS-compliant processors and never to our servers. Internal access to subscriber records is restricted to support and engineering staff under named accounts with audit logging. Backups are encrypted at rest and rotated.

Depending on your jurisdiction, you have the right to: access the personal data we hold about you; correct inaccurate data; delete your data (the “right to be forgotten”); restrict or object to processing; receive your data in a portable format; withdraw consent for newsletter or analytics cookies; and lodge a complaint with your data protection authority.

California residents have additional rights under the CCPA / CPRA: to know what categories of personal data we collect, to delete personal data, to opt out of any sale or share of personal data (we do neither), and to non-discrimination for exercising these rights.

To exercise any right, email Help@ottv.org from the address on your subscription. We respond within 30 days.

OTTv operates globally. Personal data may be processed in the United Kingdom, the European Economic Area, the United States, or elsewhere subject to appropriate safeguards. Where data leaves the UK / EEA, we use Standard Contractual Clauses or rely on the recipient’s adequacy status.

OTTv is intended for adults (18+). We do not knowingly collect personal data from children. If you believe a child has provided personal data to OTTv, contact Help@ottv.org and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in the service, our processors, or applicable law. The current version is always published at ottv.org/privacy with a “Last updated” date. Material changes will be highlighted.

Privacy questions, data subject requests, complaints and breach notifications: Help@ottv.org. For urgent issues, message us on WhatsApp — average reply under 4 minutes during waking hours.